Samhain Services

Consulting
Whether you need some custom functionality, training, or would like to have a complete, ready-to-run system installed — we can do it at affordable rates.

» On-site installation support, Training, Seminars, Workshops (only available within the EU)
120 € per hour plus travel expenses, minimum one day (8 hours).

» Installation support via email, IRC, or remote login
For customers outside the EU (or EU customers who do not require on-site support), we offer installation support via email, IRC, or remote login at 120 € per hour.

» Custom functionality / software development
If the build-in functionality of samhain/beltane does not cover all your needs, we would be pleased to discuss your needs and provide a price quote.

Support Agreements
For samhain/beltane users in need of quick response times and guaranteed support

Standard
€ 1500/year
We get your problem fixed, no matter how much effort it takes.
Support contact is limited to e-mail.
One business day response time.
Up to four incidents per quarter. For requests in excess of four incidents per quarter, support will be provided at a rate of 70 €/hour.
No installation support included.
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Premium
€ 3000/year
We get your problem fixed, no matter how much effort it takes.
Support by e-mail, phone, or other means (e.g. Teamviewer).
One business day response time.
Up to eight incidents per quarter. For requests in excess of eight incidents per quarter, support will be provided at a rate of 70 €/hour.
No installation support included.
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What is a support incident?

A support incident is a single support issue that cannot be broken down into multiple problems. If an incident consists of multiple problems, each problem will be treated as a separate incident.

What if my problem cannot be fixed?

If your problem cannot be fixed, it will not be charged towards your support contract.

Consulting Whether you need some custom functionality, training, or would like to have a complete, ready-to-run system installed — we can do it at affordable rates.

Consulting
Whether you need some custom functionality, training, or would like to have a complete, ready-to-run system installed — we can do it at affordable rates.